"I’ve enjoyed my experience here! I’ve never run into any issues, and the leasing office has always been helpful. My favorite part about my apartment is the concrete floor (which is great if you have a dog that sheds)."
"I havnt even officially moved in yet, but Alexan Henderson has made things easy so far. I am looking forward to living at Alexan and hope that their management company, Greystar, does a better job with this property than Arpeggio."
"The staff here is amazing! Monica at the front desk is so helpful and made sure that I had everything I needed up until move in! It also always smells so clean in the community areas. When I moved in, my unit was clean and close to spotless."
"We've loved this apartment since we moved in a couple months ago. The weight room has everything we need and hanging out at the pool, even though it's not too warm yet, is just what we need to relax after a long day!"
"Love the apartment, location, and the staff! Always there for you and attentive to your needs - especially when the weather does not cooperate. Amenities are great, and the rain shower is the winner of any apt tour with friends or family!"
-Quick response from service technicians
-Clean public areas
>5 noise complaints for the same resident. Staff told me the resident was breaking their leasing contract and would be reprimanded but I had to continue calling the courtesy officer MULTIPLE times and they did nothing to stop my floor from vibrating over and over again
-Fire alarm went off between 2 - 4 am on two occasions, once during the snow storm, the other randomly going for half an hour.
-Bikes stolen from storage closet, promised padlock would get an upgrade but no update 7 months later"
"I loved Alexan Henderson from the moment I walked in. The leasing staff was so accommodating and friendly, especially Brie. I needed to move from out of town ASAP, and she helped me find the perfect apartment. I can’t wait to move in and officially call Alexan Henderson home!"
"Maintenance could be better in the hallways. Smells bad at dog park, need more than one power washing a week. Cameras should be installed to monitor who leaves their poop and doesn’t pick up. Lots of residents not picking up after their dog..."
"Maintenance staff is always timely. The Resident office is available and helpful. The complex is in a great location next to Henderson Ave. The buildings are clean and the apartments are updated and have great layouts."
"Initially I dreaded relocating and moving from a house to an apartment, but I found Alexan Henderson. They made the transition go much smoother, and I haven't regretted moving here. It's just a wonderful place to be, because your home makes such a difference."
"I love the gym, the appliances and color of my cabinets, granite etc. It is perfect for me! Maintenance has been great for the one request I have submitted since living here. I am fairly new to this complex!"
"Alexan Henderson has been a great place to live so far - beautiful apartments, great amenities and a responsive team. We’re still trying to figure out how to recycle haha. But otherwise it’s awesome."
"Spacious, luxury units at a reasonable price. Alexan Henderson is my favorite apartment I’ve ever lived in! Leasing office is helpful, Maintenance is quick and thorough and the community feels clean and safe. Overall have had such a great experience that I even rendered for another year!"
"I have to note that I am new to the community, so my opinion is very surface level. But, so far, everything has been very organized and smooth. I’m impressed with the quality of the apartment and the complex as a whole."
"Great living here at first but the parking sucks and the neighborhood is getting worse. Additionally, a neighbor moved in and is extremely loud and has parties late into the night but nothing is done about it"
"Building A is a wasteland. It’s abandoned, forgotten about, and disgusting at times. And the public trash can installed by the garage has been removed. However Building C still has one. The valet trash is a disservice, not a service. They have stained the East stairwell so badly it needs rebuilt, honestly. It cannot be power washed clean. It’s been tried several times. Cues on 2 of building A’s pool sticks have been missing for 2 YEARS and never replaced. The gym has multiple workout bands broken. They’re not safe to use and should be removed and replace. The water filter for the bottle refill in the gym has been lit red for replacement for weeks now. Nothing is proactively done at this apartment community. You have to complain to get anything done. It’s exhausting"
"Overall the community is friendly and the leasing team seems to want us to have a great experience as well. I think they try to keep the outside areas clean and provide residents with pet waste bags which is a plus."
"The apartment itself is great. The support staff aren't as helpful as they could be. Service jobs are closed before they are completed. The office staff continue to offer fewer and fewer services. Anytime we make a suggestion to improve the experience, we are told the management company is not interested in making changes. In the covid experience, the only changes that were noticible were that they made the staff less accessible. It took them weeks to stop the partying in the pool but package deliver became much more difficult since covid. We didn't have any issue with lost packages before but I've had several go missing I'm the past couple of months because the staff didn't come up with a reasonable plan for the buildings outside the main building. We requested several things for the building to limit contact and were told that they were going by cdc guidelines and didn't need to do anything further to protect residents."
"Awesome community, great staff, superb amenities, and all for a reasonable price. My only complaint is that I just moved in and there has been some issues with getting fob access to my building. Also, there’s not a lot of visitor parking, just street parking that is often full. Other than that, my apartment is very great and modern!"
"The location is fantastic as there are many bars and restaurants within walking distance and the amenities I use (gym and pool) have been great. The monthly rent is a little higher than preferred. Overall a great experience though."
"As a resident of more that two years, there have been ups and downs at this complex. Overall I’ve been satisfied but there have been frustrating times with the community as well. The individual unit is great. The location good."
"The location is the most attractive part of this community. Many people walking around with their pets so lots of social interaction. The staff is horrible and not interested in keeping current residents happy."
"I love the convenience to different bar and restaurant districts in Dallas and the modern design and touches in the unit are visually attractive. However, I wish the hallways were cleaned on a more regular basis and the streets around the apartment are pretty rough."
"My apartment has been the best so far in understanding my hardships during these trying times. I have had a very difficult time getting finances back on track during this time and they have been so understanding"
"Very helpful throughout my lease, including the COVID situation.
The apartment has a great gym and swimming pool. One thing that does need changing is parking. To many non-residents parking in resident parking areas."
"I enjoy the location, and haven’t had any issues with the staff. Maintenance crew is great about communicating and fixing issues quickly if they arise. Overall, I enjoy living here, and we have renewed three times.
I do hate the parking situation in building A. It’s difficult to find a spot after 6pm, and the only alternative is street parking. With the higher crime rate, I don’t love walking a quarter mile alone at night.
My other concern is the state of the hallways and staircases. They are not cleaned regularly.
No place is perfect, and I still enjoy living here."
"Since my first tour that staff has been amazing, chipper, and always helpful. A few delays and issues impacted my move but the team was attentive, communicative, and always checking in on me. Shout out to Monica, Taylor, and Ashley!!!"
"Alexan Henderson has been a great experience so far. The amenities (workout facility, trash valet etc) are wonderful and well kept. My only wish would be for the noise to be less, however I understand that comes with living in an apartment."
"My apartment community is good. I enjoy most the amenities and the neighborhood that Alexan Henderson has brought me! The gym and business office are where I spend most of my time when I am not in my apartment, but still within the community."
"The halls are constantly dirty. Crime has gone up significantly in over a year with actual units getting broken into and several cars in the gated garage. No security at property and it’s too easy to access the inside of the property if someone follows close behind in a car. I’ve seen several people jump the wall to get access to the inside property. None of the stairwells have fob access so anyone can go to any floor. Management doesn’t keep us updated for crime."
"As far as our apartment is concerned. We love our apartment and being the first renters of the unit. The swimming pool is great during the summer and we love to use the grills by the pool! We have horrible neighbors and have had to call the courtesy officer on multiple occasions; however, the courtesy officer had not been on site the last few times we’ve called so our issue is not usually resolved quickly. Leasing staff is helpful, but can be rude at times. Lastly, parking is a huge issue here, and is something that really needs to be fixed."
"Great community, and very safe, but landscaping, trash and dog stations are overlooked and not well maintained on a regular basis. Parking can be problemtic at times as well. Communication form the office regarding event, issues and package delivery has been timely and informative. The buildings overall have a friendly neighborhood feel."
"The Alexan Henderson is such a beautiful and well maintained community with professional staff always willing to help, amenities that satisfy needs including the perfect business center and they are responsive to all requests."
"After 2.5 years there have been issues with bad residents not respecting their neighbors of the property. Trash is left in building A constantly, there has been food literally poured in the walkways multiple times. Parking in building A has been a real issue with cars not in parking spaces and non-residents in the lot not towed until a resident inconveniently has to make the request personally."
"My experience here has been okay. I wish the staff was friendlier, but I like my apt. I was told I’d receive a gift card when I signed my lease and it’s been 5 months since I moved in (still no gift card) which I think is pretty ridiculous. The office still doesn’t have an expected day of delivery either. Probably my most frustrating experience here, but everything else has been fine."
"I have lived here for almost one year and I have loved everything about it so far! The staff is so sweet, the amenities are everything I asked for, and the halls are always picked up and clean. I have never had an issue in the parking garage, and I love how there are always pots available. The pool is always a good time in the summer! I look forward to living here hopefully another year."
"I love living here! Being in walking distance to Greenville, being close to downtown and 75 makes it easy to get around the city with ease. I’m also thankful the office staff is patient with the amount of packages I order. Couldn’t do it without them!"
"I'm really happy to live at Alexan Henderson. The staff is professional and great.
The flat is spacious and pleasant.
The amenities are beautiful : a big swimming-pool with BBQ, spacious living rooms, a gym with good equipment and work room with computer and printer.
I'm really enjoy to live here."
"I have absolutely loved living here for the past year!! I am just starting the second year of my lease here. I was thrilled that in my second year, my monthly rent did not increase AND if I renewed within a certain period of time, I got a discounted rate on the first month of my second year lease period. I have never heard of any other apartment complex doing that and all of my friends are jealous, lol!"
"2 stars for the apartment itself. I wish I could give 0 stars to the admin. They nickel and dime everyone they can. They always have an attitude, and frankly they are the only reason I am not going to renew. Instead of trying to “help” the people that live there (blasphemy I know), they almost act as a parent trying to enforce every little rule without seeing another side of a story. Frankly, they are very immature and not professional in the least especially Ashley Peterson. She is the worst."
"I like the Appartments a lot but I literally had to find out everything myself about how to get in the apartments and how to move in. Wish I had received a tour on the apartment building and not so much the main building."
"The Alexan Henderson community is amazing. And I ’m extremely happy with my decision to live here. The amenities that are offered and the value for what you get is the main reason I chose to live here!"
"I loved the tour! I'm moving in a week to the Alexan and I can't wait! I toured with Rachel and she has been so helpful in helping me find something in my price range and answering my questions. Only downside is no covered parking,"
"So far, my move in process has been extremely simple! My welcome letter had recommendations for electricity providers, renter’s insurances providers, washer dryer rental options and internet/cable providers. This was so helpful considering the fact that I’m not from the Dallas area. On top of this, my apartment has every feature that’s I was looking for in an apartment community (e.g., concrete stained floors, stainless appliances, garden style tub, walk in closet, small yard with street access, Ann onsite pet area and a pet wash station. Very pleased so far!"
"Everything is great except you should be aware...There has been trash constantly all over the hallways and thrown outside the side door stacked and left by the grill or left by the door. Dog urine in the hallway blocking the door so you have to try an step over it and remember its there when you come back so you don't step in it. It smells and makes the place look terrible. Maybe put an outside trash can by the grill or in the hall on the first floor. Or remind people where to take their trash, to the dumpster. The halls are never clean. There is always someones leaked trash all over or garbage slung around not even in the trash that is setting out all weekend."